Listening to our customers is the only way for us to survive and thrive in this business. We want to know what our customers want, and what they expect of us. The reviews and testimonials below are what we have been listening to recently! Leave us a review today on Dealerrater.com, Cars.com, or Edmunds.com to tell us about your recent experience at Onion Creek Volkswagen in Austin, TX!
Always Working to Earn Your Business
Austin, Texas drivers enjoy our second-to-none customer service, our extensive selection of new Volkswagens and used vehicles, as well as our top-notch service center. When you purchase a new or used vehicle at Onion Creek Volkswagen, you become a part of our family. We want to try our hardest to make the process as streamlined and easy as possible for our customers. After you have found your new car, truck, or SUV, you’re encouraged to come back to the Onion Creek Volkswagen Service Center where we would love nothing more than to provide you with the auto services you need. We are also happy to provide our customers around Austin and San Marcos, Texas with service specials to help them save. If you have been in a car wreck or are looking to upgrade, we have the genuine factor-made Volkswagen parts that are designed to fit seamlessly onto your vehicle. Put your Volkswagen in the hands of technicians you can trust.
Should You Do Business with Onion Creek Volkswagen?
At Onion Creek Volkswagen, we strive for our customers to have a splendid experience when they are under our roof by providing hassle-free service with a smile. Read below and see if Onion Creek Volkswagen is the type of dealership that you would like to do business with. We are sure that our past customers can convince you on our reputation.
4.9 out of 5 stars
We communicated first on email. The sales manager was very responsive and helpful. I got the car I like and I think I got a good price. The financing team was able to give me a lower rate I originally quoted from a credit union.
Pleasantly surprised by the smooth process to complete both the TDI buy back transaction and the purchase of a new replacement vehicle.
Shawn was a great, knowledgeable, and patient sales person. I was in the market for a new car and wanted to test drive the Jetta. Shawn met me before I entered the dealership. Shawn picked up that I did my research and was set on what I was looking for however did offer some advice. You could see he was trying to find a car that would meet my needs, proud to drive it, and fit in my budget. After looking at the specs of each car, Shawn picked out two vehicles to test drive. Before each test drive, Shawn showed me the features and options each car came with, even tips and tricks on each car. Who knew the fuel cap door locks when lock the car? After the test drive, Shawn gave me quotes on both models. There was no pressure from him to finalize the deal, even though there were a good deal.... More
They keep the shop clean and same set of toolboxes and air hoses and liquids all in reels. Very clean in display area and have nice coffee shop.
I flew to Austin and drove the new VW Tiguan to my new apt on the same day. Isn't this amazing ? Mr. Eiji definitely did an excellent job to make my move to Austin as easy as it could be. We talked via Email and he helped me choose/reserve/ship the vehicle to the store. It was very kind of him picking me up from the airport and later showing all the new functions of the Tiguan while the finance team were doing all the paper work. The finance team did a great job too. Mr. Josh and Ms. Lila were patient and explicit about all the options available. I highly recommend Onion Creek VW, especially to those new to the town...... More
James Ward (Director) and Scott Brunger (Manager) at Onion Creek Volkswagen worked extremely hard to find us the 2019 VW Atlas SEL Premium we desired. We requested Pure White exterior with the Shetland interior: a difficult combination as there were only two in a 500 mile radius. They worked on our request for almost two weeks before obtaining one from another dealer at a very competitive price. Thanks James and Scott for fulfilling our wishes!
We chose to purchase another VW vehicle after having a Jetta TDI for the past 5 years. The Jetta has been an amazing vehicle and we decided to purchase another vehicle from VW since our first experience driving the Jetta was so positive. My husband met with Caleb and found a Tiguan that was perfect for our family. Caleb was very helpful as they serached for the right color and had our Tiguan brought in from another dealership to meet the specifications we wanted. When I went to pick up the vehicle, he made the process very simple and smooth and took time to show me all the details of my new SUV. He was great!... More
Jethrow Palacio was an absolute joy to work with. calm and inviting demeanor, great customer service, and really friendly...no pressure at all. he's great!
We were initially greeted on the lot in November when it was blowing cold. David "Soulman" talked with us and showed a few preowned cars on the lot and then in the office. I told him we would be back when it was warmer. We returned in December and enjoyed our experience. David made it simple to say "Yes" to buying from Onion Creek. We still tell the story of God providing us the best car. All the sales crew made us fell like family while we were waiting for paper work to be completed. Thank You!... More
Everyone who helped us was thorough, knowledgable, and friendly. We left with exactly what we wanted at a price we felt very good about.